Frequently Asked Questions
Is this backpack carry-on size for flights?
Yes, this backpack is designed to meet most airline carry-on requirements, making it perfect for business trips, FIFO swings, and quick getaways. Its streamlined profile fits easily in overhead lockers while still offering up to 50L of expandable storage.
You’ll enjoy the convenience of travelling with one reliable bag that keeps everything in reach without the hassle of checked luggage.
How does the built-in USB port work?
The backpack comes with an external USB port that connects to your own power bank (not included). Simply place your power bank inside the designated pocket, connect it to the port, and you’ll be able to charge your devices on the go. It’s a simple, practical feature designed for busy travellers who need their phone, laptop, or tablet ready anytime, anywhere.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will it fit my laptop and work gear securely?
Yes - the backpack features a padded laptop sleeve that safely holds most laptops up to 15.6 inches, with room for documents, chargers, and accessories. Additional compartments help keep your work gear organised and separate from clothing or personal items.
Whether you’re commuting to the office or flying interstate, everything stays secure, protected, and easy to access when you need it.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
What if I've got more questions?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at wilderhaus.shop@gmail
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.