Frequently Asked Questions
How does the anti-theft lock work?
The WanderLite Cross-Body Bag includes a built-in 3-digit combination lock that secures the main zipper compartment.
Simply set your own code, zip it closed, and lock it in place - keeping your valuables safe while travelling, commuting, or exploring crowded areas.
Is the bag water-resistant?
Yes - the WanderLite is made from high-quality Oxford fabric that’s durable and water-resistant, protecting your items from light rain or accidental splashes.
How much does shipping cost?
Shipping is free on all orders to Australia.
What can I fit inside the bag?
The WanderLite Cross-Body Bag is compact yet spacious enough to hold all your daily essentials - including your phone, wallet, passport, keys, earbuds, power bank, and even a tablet up to 9.7”.
Multiple compartments keep everything neatly organised and easy to access without bulk.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
What if I've got more questions?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at wilderhaus.shop@gmail
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.